From: Kaycee Wong Choy Kee
Date: 26 Sept 2007

Dear Wan
Migration wents well. Thanks alot for the help. I am very impressed with the service I've received from Webvisions. The support team are very helpful and all inquiries are immediately responded to in a way that provides complete satisfaction. .I would gladly recommend other people to your business. Keep up the great work!
Regards

Kaycee Wong Choy Kee
E-Business Manager
Sunway City Berhad
http://www.sunway.com.my

From: "Chang Chew Soon"
Subject: Thank You
Date: Mon, 11 Sep 2006


Dear Nik, Suhaizi, Rosli, Iskandar and Webvisions Support Team,

I would like to extend a big thank you to you and your supporting team especially Suhaizi, Rosli and Iskandar on behalf of E-Pay Malaysia and E-Pay Asia Limited.

At the corporate level, E-Pay is very happy and satisfied with Webvision's outstanding support and dedication in ensuring the setup and transfer of the E-Pay and Mobiepay domain throughout the weeks, especially the team that worked hard over the weekend. Your hardwork and dedication is much appreciated. I would like to extend my personal gratitude for your determination and hard work that you put in.

We believe there are many opportunities in the future for Webvisions together with E-Pay as we continue to build our presence in Indonesia, Thailand, Pakistan, India and China. Please continue your excellent service levels and flawless execution and please feel free to refer us to any of your customers as references in the future.

Please do share this email with your Malaysia CEO Zahri and also your regional CEO Roger, they deserve to know that the Webvision's Malaysia team is driven by outstanding individuals liek you that delivers excellent customer services.

Sincerely, Chang Chew Soon Regional Manager E-Pay (M) Sdn Bhd

From: Mr Ong
Date: July 17, 2006
To: Feedback, Webvisions

Hi,

Just a feedback from me on the services provided to us in 1 of the problem incident (Internet Domain registration) for Sunway group, IT Shared Service Department last weekend. I would like to thanks Ong Kim Seng for his extended help to stay long hours with us to resolve the problem. His "tireless" and "positive" work attitude is very much appreciated. Without his help, it would have cause longer service outage to our business users. Once again, Thanks You.

regards
Mr Ong
Sunway Group - IT Shared Service Center

Date sent: Sun, 28 May 2006
From: "Alvin Jiang"


Shai,

Just a quick email to say thanks and let you know that everything is ok. We've setup the server this arvo and completed remote testing.

I've hosted at many centres and providers over the last few years and can safely say that the service provided by Rahul was first rate - being in the service industry I understand that customer satisfaction is of utmost importance and I'm happy to see that you guys believe in that too. I did not feel any way inferior to larger customers ...

I look forward to continuing our relationship and hosting more servers at both the Sydney and Singapore sites in the near future.

Thanks again,
Alvin Jiang

From: Kellicrafts Pte Ltd
Date: March 06, 2006
To: Ravi Kumar
Cc: Webvisions, Support

Dear Ravi,

Thank you so much for your excellent help and support...even during last weekend. We appreciate your patience. Everything is looking good now as we have uploaded the website files of our two websites ... and created the email accounts for both domain names.

My compliments to you!

Best regards,
Victor Yeo
Director
Kellicrafts Pte Ltd
The Little Island Enterprise

Dear Mr Lim,

I am writing to compliment Mr X, Webvision's Associate IT Consultant, for his outstanding commitment to customer service, and his excellence in all IT and support-related matters.

My calls to Mr X on 4 January 2006 between 9.00 pm to 10.00 pm were made under extreme duress, having encountered difficulty in sending the 4000 weekly emails to my organisation's members. On top of that, my brother's flight from America was due at 11.53 pm on the same night, and I was agitated at the thought that I would not be able to send all the emails in time to meet him at the airport.

Needless to say, my state of mind was very delicate after all those weeks of frustration, coupled with my desperation to meet my brother after he's been away for one year. Mr X managed to get me from the brink of tears to smiles in less than 15 minutes (it took this long because I was pouring my heart out to him), and he did this by listening patiently to my whingeing, remaining calm, offering solutions promptly, and rendering assistance well beyond his line of duty - even though the root of the problems were at my end.

In addition to this, he spoke in a sincere, conversational manner, versus the frost-like robotics of numerous call centre agents. Mr X achieved what few call centre personnel can achieve - he turned an agitated, very stressed out, and weepy customer into the very picture of smiling calm. And his helpfulness enabled me to meet my brother at the airport early.

I was, and still am, overjoyed.

I wanted you, Mr Roger Lim, the CEO of Webvisions, to know that Mr X truly is a Customer Service ambassador to Webvisions, and an ambassador to our Government's intiatives to improve service quality in Singapore.

Mr X, I remain extremely grateful to you for your assistance.

Thank you so much.
With gratitude,
Amnah Aljunied
MumCentre
A Division Of Bulldog Marketing Group (BDMG Pte Ltd)

Date:  Wednesday, June 16, 2004  03:49 PM
To:  Eric Tan (support@webvisions.com)
Subject:  RE:ogl.com.sg
s
Hi Eric

Tks for taking time really to understand my predicaments on Mac.

Credits must go to you for reading up on this so that you could
assist me on setting up my email. Lots of technical staff would just
brush aside this issue by asking us to read it up ourselves.

Kudos to you & I hope that the company would value such positive
attitude towards customers, Cheers.

Kenneth Tong
Business Director
OGL.COM.SG

Date	:	Fri, 21 Nov 2003 16:17:31 +0800
From	:	Glenn Lee
Subject:	Feedback and Comments

Hi,

Just wanted to let you know what me and my partners think so just
thought of coming up with a testimonial for you guys.

We did some extensive searching for a data center partner who would
be able to expand with us as we grow. We did some market research and
we came down with Webvisions. Sure, there's others out there that our
just AS good as them, but Webvision's VP Sales, Michael Ong was very
steadfast in his decisions as well as his team of sales engineers and
account managers. Michael was very quick in his replies which made our
decision easier to make.  Their customer service is also umatched by
anyone else. There were many times that we needed something done
urgently, and I emailed their customer support, it was done nearly
immediately.

- Management, Opnex

From	: 	mn
To	:	Faizal
Cc	: 	Michelle
Date	: 	Thursday, August 28, 2003 10:44 PM
Subject: 	Thank you!

Dear Faizal

I would like to thank you for your patience and guidance this evening
regarding my many many questions (!) on the setting up of the new
virtual server and the host virtual host services etc etc. for
Hampden Real Estate Pte Ltd.

Thank you!

Best Regards,
Lillian Kwek.

From	:	Judy Seah
Date	:	Thursday, April 08, 2004 06:04 PM
To	:	feedback@webvisions.com (feedback@webvisions.com)
Subject	: 	THANK YOU TO YOUR WONDERFUL STAFF

Dear Sirs

I am very impressed with the performance of your staff at Webvisions
especially with Mr Eric Tan, Mr Ken Lee and Miss Asma. In my
teleconversation with them, they have been very helpful, patient,
courteous and professional. They have guided and resolved my email
problems efficiently and effectively. Thanks for everything.

With grateful thanks
Judy Seah
Gimexpo

From: Hasan Bateson - GBIS
Re: In response to a server problem

Thank you Roger.

It's comforting to know that you had independently
discovered the service problem and were working on resolving it.

We've recently recommended to a client (we're an IT
management consultancy) with new Branch office in Cape Town
South Africa, *not* to install a mail server in the new office,
but rather to use the company mail server, and incidentally to
relocate the servers to Webvisions from the current provider in US.

Our recommendation was predicated on the better maintenance of
service anticipated from a service provider such as WV, who have
24X7 coverage and are constantly monitoring the systems.

You've justified our faith in your service, and substantiated
our recommendation by your performance.

Date	:	Wed, 26 Mar 2003 00:47:12
From	:	Alex Lam
To	:	Zahri, Roger Lim
Subject	:	A deal well negotiated

Hi Team Webvisions,

We appreciate the time and effort that has been put into
discussions we've had via email, and face-to-face which
I had with Zahri. You've managed to allay a majority of
our uncertainties and we will be pleased to team up with
your firm.

A major factor in the decision making was the flexibility
that was emphasized time and time again. (And the price
too, of course!)………………… (Instructions)

On a final note, we thank you once again.

Best Regards
Alex Lam
Integricity Corporation Sdn. Bhd

Date	:	Friday, February 16 2001 11:32 AM
To	:	Roger Lim
Subject	:	Support from Webvisions

This is just a short mail to thank you for the tremendous
improvement  in the service side of things from Webvisions.


Of particular mention has been Indra, who has been a timely
revelation to what service should be.

It gives me renewed confidence in Webvisions, and we hope to
increase our business with you, when the needs arises.

Thank you again for your personal involvement.

Eugene Varughese

From	:	Puneet Srivastava
Date	:	Thursday, April 13 2000, 01:46 AM
To	:	Roger Lim
Subject	:	Hello!

Dear Roger

I am one of your customers holding a economy server at your Washington
Data Center. I have been using your services for over six months and
have found them highly satisfactory. I congratulate you for maintaining
such high standards.

Further I have just come to know about your success story from a news
article in a Singapore magazine, which one of my friends had brought
along with him from Singapore. It was great to read about you. My
congratulations for all the efforts you put in to achieve the same.

Take care
Puneet Srivastava

From	:	Max Emberson
Date	:	Thursday, April 12 10.13 AM
To	:	Roger
Subject	:	Thanks

Dear Roger

I just want to say thanks for your assistance personally to
Web Fire and myself. I just wanted you to know if it seems we
are taking you for granted, that your help is really appreciated,
and I know you have a special hand in granting a number of
extensions. We plan to have our payments on track as fast as
possible, and whatever hosting needs or referrals we have
will be directed to Webvisions.

Thanks and Best Regards
Max Emberson
WFire

Date sent:  Mon, 18 Jun 2001 15:17:33 +0800
To:         feedback@webvisions.com
Subject:    Please compliment Troy for excellent Support. Thanks.

Dear Support Manager,

I want you to know you have an exceptional
employee, Troy, in your support division.

Troy attended to our support request,
when we could not telnet to our vhost
after switching broadband providers from Magix to
Davnet. He made sure everything ran smoothly
and kept me updated throughtout the
problem-solving process.

We are now able to telnet back to our server,
thanks to Troy's diligence and skill.

Please convey our appreciation to Troy
for a job well done.


Alvin Lee
PP.com

12 June 2001


Mr. Michael Ong
WEBVISIONS PTE LTD
75 Science Park Drive, Cintech II
Singapore Science Park, #02-06/08
Singapore 118255


Dear Mr.Ong


RE: LETTER OF APPRECIATION


We would like to take this opportunity to extend
our appreciation to the support you and your team
have rendered both to Four Soft and our mutual
customer - S-Net Freight.

Our application deployment have not been as smooth
as we have initially planned, but with your support,
we were able to get a handle of the situation
and resolve the issues before it affect our
client's operations.

Special thanks goes out to our Account Manager -
Eddy, on his outstanding support
and dedication to our requests in servicing our mutual
customer.  We hope that we can continue to work with him
in implementing better ideas to our customer.

We look forward to continue our partnership in
delivering a better solutions to our common client(s).


Yours Sincerely



Jeffrey Luhur
FOUR SOFT PTE LTD
Marketing Manager - Asia Pacific

From:	Maggie Lim
Date:	Saturday, February 24, 2001  11:44 PM
To:	feedback@webvisions.com
Subject:	Wayne Chung

hi!

my name is maggie and am from a theatre company
called the necessary stage.

i would like to commend on one of your employee,
wayne chung. in my communications with your staff,
wayne chung has been an excellent help towards our
company's needs. he has become a very trusted personnel
that our company can rely on in all apsects of our
email urgent requests.

his sense of responsibility and his fast responses to
our many and constant requests has impressed us lots!
he also makes it a point to consistently make time to
update us and also more importantly taking time to help
educate us on how better to improve and increase our
knowledge of the internet technology. thereby, we would
like to congratulate your company on having a
valuable team player on your team.

regards,

maggie lim
senior administrator
the necessary stage
theatre for youth branch

From:	Desmond Lam
Date:	Wednesday, January 10, 2001  01:24 PM
To:	Clement Huang
Subject:	Re:  Support for MySQL

Dear Clement,

Thanks for your information. Your instructions is clear
enough for me to understand. I am sure my developers will
be able to set up mysql in no time. You have been very
helpful to us all this while. Greatly appreciate your
time and effort put in so far.

If all the technical support people can be as helpful as you
do, it will be a great bonus to us being the resellers and
end-consumers of Webvisions

Nice working with you.

Regards
Desmond

From:           	"Kwek Sing Cher"
To:             	roger@webvisions.com
Subject:        	feedback from a customer
Date sent:      	Fri, 24 Nov 2000 09:29:42 +0800

Hi Roger,

I find webvisions very good even if there are plenty of areas
that can be improved on. What is important to me and I suspect
of other customers too is SERVICE.

The competition in your services will intensify and high quality
service even if you are not the lowest cost will retain and attract
customers. This is esp., true when web hosting services here are
often described as "it sucks".....word of mouth recommendation
could get for Webvisions lots of business....I have been recommending
people to host with you, and Strategic Intelligence is one of them.

When I make a request to most sites, it takes days to get a response.
Most of the time there is no response, e.g., sxxxxxx. But I always get
a quick response from your staff.

regards,
sing cher

---

From:           	"Rongli" 
To:            		feedback@webvisions.com
Subject:        	Testimonial from a client
Date sent:      	Sun, 30 Aug 1998 19:24:12 +0800

I had been using Web Visions server since last August.
Since this was my first attempt at setting up a web site using a server
instead of those "free" and web space provided by my ISP.

So that are sure to be question asked. Web Visions had very good and
supportive staff that answer my questions in a very short time.

Their email response is one of the fastest I had seem even during
the "trial" period when you had a lot of deciisons to made and
question asked.

This is definite a right choice made.

Best regards,

Chin
http://www.freehtml.com
mailto:webmaster@freehtml.com
Create your own site with free resources .

---

Date sent:      	Thu, 19 Feb 1998 13:58:01 -0600
From:           	Frank Hillman 
Send reply to:  	w009198@airmail.net
Organization:   	FAIRIVIEW LAWN CARE
To:             	feedback@webvisions.com
Subject:        	Excellent Customer Service

I would like this message to be forwarded as far up in
management as possible.  Roger Lim deserves recogition for
his outstanding attention to my needs.

I am a former Why Net customer.  At the time of the transfer,
I was disappointed in many things, but not wanting to beat a
dead horse into the ground, it is suffice to say, it was probably
the best thing that happened to me. Unfortunately for you, I am
not a computer expert nor do I ever want to be.  I was dragged
into the 20th century kicking the entire way by the persistence
of my offspring.  In retrospect, I do not regret purchasing the
computer.

Roger Lim has had infinite amount of patience, tolerance,
helpfullness and wisdom during the expansion of my web page.  He has
always answered my messages promptly, was painstakingly detailed in
instructions and did not criticize my ineptness on the computer,
although  I'm sure he has had a few well deserved and earned chuckles
and sighs of exasperation through it all.  I realize I am a small
account however I consider Roger's level of customer service to be
that of what the largest client would receive.  I never felt as if
I was to small to be bothered with.

I am extremely sensitive as to where my dollars go.  Because
Webvisions is an offshore corporation I was seriously considering
NOT renewing my account.  However quality is quality no matter the
origin. Due solely to this and your prompt actions and assistance
I have rethought my position and will definitely remain your client
while on the internet.

Thanks
Frank

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