WEBVISIONS is responsible for supporting our clients by isolating specific problems that may be encountered by using your WEBVISIONS Virtual Server.

This however, does not include fulfilling any programming based requests, including cgi or software installation & debugging. We will however provide basic assistance and advice based on your description of the problem which you have encountered.

WEBVISIONS will not offer technical support for third party vendor products that are not part of existing server services. If you have such a problem that is not specific to installation procedures, please refer your questions to the vendor of the program.

If you so wish for WEBVISIONS to provide added technical support for the purposes of installing/debugging your cgi scripts/software, please contact WEBVISIONS for pricing details.

Support Hours

Phone
Phone support is provided daily from 9.00am to 10.30pm, Monday to Friday, and 9.00am to 1.30pm on Saturday.

For critical issues (i.e. your server is down and in accessible to the public), Webvisions has onsite personnel available round the clock to provide assistance.

Email
Email support is available 24 hrs a day via my-support@webvisions.com.
We'll try to ensure every request is answered within 24 working hours.

Emergency Support

For customers that require emergency support services outside of business hours, Webvisions provides a chargeable service called siteAdmin Advanced Support Service


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