Siteadmin - System Administration Services

Webvisions has very knowledgeable and experienced staff to assist clients in the administration and maintenance of their virtual, dedicated and co-located servers. These services are useful if you require us to assist in troubleshooting applications/OS, installing applications, kernel optimizing, restoring backup after a server crash or even just plain re-installation of operating systems. We support the following platforms:

• Solaris
• Windows NT 4.0 / Win 2000 / Win 2003
• Redhat Linux 9 / RHLE and above
• Cobalt Linux
• BSDI Unix 4.x / 5.x
• FreeBSD
• Fedora
• CentOS
• Debian Linux

Unless otherwise specified, Webvisions siteAdmin service includes:

• System configuration
  • Operating System upgrades
  • Supported software upgrades or service patch updates
  • Configuring Mail Servers (adding pop accounts, aliases)
  • Configuring Web Servers (adding domains, password protection)
  • Configuring FTP Server (restricting access, setting up new users)

• Software installation and Configuration
  - Configuration instructions must be provided by client

• Operating system troubleshooting

• CGI Scripting
  • Troubleshooting
  • Installation

• Hardware installation and Upgrades
  • Ram/Memory upgrades
  • Replacing hardware components with spares or upgrades
  • Installation/Replacement of hard drives

Support Plans

Adhoc Support
1 hr.			RM550 per hour


Prepaid Support Plans - SiteAdmin Service Packs	
10 hrs. per pack	RM3780

Note: Prepaid Support Plans (Siteadmin Service Packs) have no expiry dates. except upon the cancellation of your Service Contract/Agreement. It can be renewed along with the renewal of your Service Contract/Agreement. Service Packs are also not refundable for cash in any circumstances.

System Administration services are performed between 9 a.m. to 6 p.m. MYT (GMT+8) Monday through Friday. Any system administration service outside these hours are billed at RM1000 per hour or double the usage in a prepaid service. For example, if 1 hour of work is conducted outside office hours, it is equivalent to 2 hours of pre-paid support time.

The minimum support time billed in any instance is 1 hour. Support time is calculated the moment an engineer begins work on a Work Order to completion of job specified. This will include time needed for troubleshooting problems, researching of solutions and travelling to customer locations.

Download PDF SiteAdmin Request Form

Web Hosting | Co-Location | Dedicated Servers | Optionals | Facilities | Network Connectivity