This form is used for customers who have lost their FTP/SSH/Webmanager Password and can no longer access their websites.

By filling up this form, a Webvisions Support Engineer would have your password changed and e-mailed to your either your Authorized Billing Contact or "webmaster" email account (e.g., if your domain is "webvisions.com", your "webmaster" email account is "webmaster@webvisions.com".

For customers who do not have access to their webmaster e-mail account, you may request for a FAX based password change request. This can be done by faxing a formal request on your company letterhead to us at +65 6773-9389. The person making the request on behalf of the company should clearly state his/her title/role in the company. Resellers/Partners who had made the order on behalf of clients should use their own company letterhead and NOT their clients'.

The company letterhead should illustrate clearly the registered logo, mailing address and contact numbers.

Individuals with no companies should photocopy their NRIC/passport.

Kindly indicate your domain name, email address, and the situation on the fax clearly. Please quote any additional Support ID that is relevant to your request. We will email you the new password once we have received and verified your fax.

The details required in such a fax request is to ensure a maximum comfortable level of security for our customers' passwords.

Change Password Request Form