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Services
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Virtual Server
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Dedicated
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Co-location
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Operating System
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Apply Standard Patches- Periodically operation System patches
and Service Pack become available
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Free
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Upon-request and subject to a site-admin charge
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Upon-request and subject to a site-admin charge
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Kernel Upgrades (Linux/Unix) – Upon request (normally 2
hours)
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NA
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Upon-request and subject to a site admin charge
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Upon-request and subject to a site admin charge
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Trouble-shooting
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Free
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Free
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Free
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Re-installation – Upon request (normally 2 hours)
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NA
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Webvisions supports different operating systems.
We can install the Operating system under our site-admin
service
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Webvisions supports different operating systems.
We can install the Operating system under our site-admin
service
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Upgrades of Operating System – Upon request (normally 1
hour of charge)
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NA
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Webvisions supports different operating systems.
We can install the Operating system under our site-admin
service
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Webvisions supports different operating systems.
We can install the Operating system under our site-admin
service
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Other Operating System Customisation- Time required
depends on the type of customization, please contact technical support team
for more details
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NA
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Upon request (site-admin charge applied)
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Upon request (site-admin charge applied)
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Server Hardware
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NA
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Free. For Dedicated customers; this is covered by our
hardware SLA
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We can maintain and upgrade your hardware, please contact
out technical support department
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Networking Issue
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Troubleshooting
- Webvisions guarantees 99.98% uptime. All our dedicated
and collocation customers are covered by our network SLA.
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Free
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Free
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Free
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Assigned Additional IP
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Please contact sales@webvisions.com
for further details
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Please contact sales@webvisions.com
for further details
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Please contact sales@webvisions.com
for further details
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Web Server
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Troubleshooting: If the problem is with Apache or IIS,
there will be no cost. If the problem is beyond this, Webvisions will assist
you to identify the source of the problem
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Free
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Free
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Free
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Installation Basic Modules (Apache, perl and php)
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NA
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Free
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Free
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Installation of Additional Modules – Time required depends
on the type of customization, please contact technical support team for more
details
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NA
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Upon request and subject to a site-admin charge
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Upon request and subject to our site admin charge
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Recompile Apache – Upon request (normally 1 hour of
charge)
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NA
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Upon request and subject to a site-admin charge
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Upon request for a fee of RM550 per hour
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FTP
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Initial Configuration
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Free
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Free
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Free
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Troubleshooting
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Free
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Free
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Free
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Apply Standard Patches- FTP patches become available. Upon
request Webvisions will apply these patches to the system
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Free
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Free
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Free
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DNS
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Initial Configuration
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Free
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Free
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Free
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Troubleshooting
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Free
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Free
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Free
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Apply Standard Patches- DNS patches become available. Upon
request Webvisions will apply these patches to the system
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Free
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Free
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Free
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DNS Hosting/Modification
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RM48/year
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RM48/year
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RM48/year
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Mail
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Initial configuration
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Free
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Free
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Free
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Troubleshooting
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Free
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Free
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Free
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Apply Standard Patches – SMTP/POP patches become
available. Upon request Webvisions will apply these patches to the system
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Free
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Free
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Free
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Dmail Customisation - Time required depends on the type of
customization, please contact technical support team for more details
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NA
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We can customize the software for you under our site-admin
service
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We can customize the software for you under our site-admin
service
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WebMail Customization - Time required depends on the type
of customization, please contact technical support team for more details
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NA
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We can customize the software for you under our site-admin
service
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We can customize the software for you under our site-admin
service
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Software Support
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PC Anywhere – re-installation
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NA
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Upon-request, reinstallation of the software subject to a
site-admin charge.
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Upon-request, reinstallation of the software subject to a
site admin charge
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Frontpage Extension – Installation
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Free- 1st Time
RM80 per subsequent re-installation
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Upon-request, installation subject to a site-admin charge
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Upon-request, installation subject to a site-admin charge
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Php Installation
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NA
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Upon-request, installation of the software subject to a
site admin charge
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Upon-request, installation of the software subject to a
site admin charge
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Wusage Installation
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Free
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Free
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Free
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MySQL
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RM120 -one time - setup of mysql only. no monitoring.
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Upon-request, installation of the software subject to a
site-admin charge
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Upon-request, installation of the software subject to a
site-admin charge
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StrongHold
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Other Software Installation
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Upon request, Webvisions will install other software
subject to a site-admin charge
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Upon request, Webvisions will install other software
subject to a site-admin charge
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Upon request, Webvisions will install other software
subject to a site-admin charge
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Security
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Troubleshooting- If the problem is with
Webvisions, there will be no cost. If the problem is beyond this, Webvisions
will assist you to identify the source of the problem
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Free
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Free
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Free
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Virus infection- Scanning and cleaning
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NA
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Upon request, site-admin charge applies
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Upon request, site-admin charge applies
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ABOUT US
